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Customer Service Officer
Job No:
CN2955
Location:
Newcastle
- No weekend or shift work rosters - enjoy your weekends again!
- 35-hour week, 9-day fortnight and hybrid working arrangements available
- Utilise your passion for providing exceptional customer experiences across a variety of channels
Do you thrive on providing exceptional customer experiences and leave no stone un-turned to ensure great outcomes are delivered to your customers?
Are you working in a contact centre or a customer facing role and you want your weekend freedom back to do things that matter the most?
Do you consider yourself as a dynamic, passionate, and highly customer focused person who wants to make a difference in the community?
If you answered yes to the above questions, CN's Customer Experience team could be your next career move!
Due to ongoing growth, CN are looking for experienced Customer Service Officers to join our Customer Experience team to fulfil 6-month and 8-month contract opportunities, with the possibility of further extension. We are seeking a dynamic, passionate, and highly customer-focused team members to work across a variety of channels including contact centre, front of house, administration, and digital functions.
CN's Customer Service Centre (CSC) is the primary point of contact for the community, delivering quality service across phone, digital and face to face channels to support customers with requests and applications in relation to the services that we provide. Working alongside is a team of specialists responsible for supporting service delivery and driving initiatives to improve the customer experience through analysis of customer insights, performance and quality data and the provision of accurate knowledge resources and workforce planning.
As a Customer Service Officer, you will focus on providing an exceptional service experience as the first point of contact for customers, delivering quality interactions across a variety of channels whilst projecting a positive image of CN with a professional and courteous manner.
What are the benefits?
- 35-hour week with flexible work arrangements including working from home to ensure you can find the right balance between your personal and professional life!
- 3 weeks of personal leave
- 4 weeks of annual leave
- 17.5% annual leave loading yearly payment
- Paid parental leave for mums and partners
- 2 additional paid Public Holidays
- Additional paid leave days including Health & Wellbeing, NAIDOC, and Community Volunteer leave
- Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
- Annual performance development plans and ongoing training and development opportunities to ensure you continue to evolve and grow your career ambitions
- Corporate fitness program from as little as $4.30 per week that will give you and your immediate family members access to a wide range of fitness and aquatic centres
Interested to know more?
Find out more about your new career here.
At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.
CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.
All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.
You must have the right to live and work in Australia to apply for this job.
Application Closing Date: Sunday 25 September 2022.
Remuneration: $71,179.94 + 10.5% Superannuation for a 35-hour week.
Contact: Andrew Jiear – Customer Service Team Leader - 0249742155.
CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.
At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.