Customer Service Officer

Job No: CN2827

Location: Newcastle

Employment Status: Full-time

No. of Vacancies: 1

Closing Date: 8 Jun 2022 AEST

• 6 and 12 month fixed-term contract opportunities
• Utilise your exceptional customer service capability to deliver quality interactions across a variety of channels

Due to ongoing growth, our Customer Experience Team has 6 and 12 month fixed-term contract opportunities available for highly experienced Customer Service Officers.

We are seeking a dynamic, passionate, and highly customer-focused team members to work across a variety of channels including contact centre, front of house, administration, and digital functions.

What’s it like working at the City of Newcastle?

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community.  People come first at the City of Newcastle, which means providing employees with meaningful work and capacity for work life balance. As a large local organisation, CN offers opportunity to develop in your current role, grow into future opportunities and reach your full potential.  

Our organisation’s values are Cooperation, Respect, Excellence and Wellbeing which are underpinned by our behaviours of courage, trust, and pride. Together, our values and behaviours support our decision making, our day-to-day interactions and everything we do. 

We value diversity of thought, and we focus on equity in the workplace. We are committed to creating an inclusive workplace culture where everyone feels respected, safe, and valued so they can be themselves and fully contribute their opinions and perspectives to the success of the organisation.

The essentials you’ll need

• Certificate III or above in a business or customer related qualification and/or equivalent experience in customer service delivery, ideally within a high-volume, omni-channel contact centre environment
• Excellent verbal and written communication skills and exemplary personal presentation
• A strong customer centric focus and ability to practise empathy
• Sound negotiation, problem solving and conflict resolution skills
• Experience in prioritising multiple tasks with competing deadlines
• Comprehensive computer literacy
• The ability to be highly flexible across diverse work tasks and the ability to work independently and cooperatively in a team environment
• The ability to quickly learn and develop to changes in processes and technology

Interested to know more?

Our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area. All candidates will be assessed against the selection criteria outlined in the position description.  Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months. You must have the right to live and work in Australia to apply for this job.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds are encouraged to apply!

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

To view the full position description please click here.

Application Closing Date: Tuesday, 7 June 2022.

Remuneration: $69,784.25 + 10% Superannuation per annum for a 35-hour week.

Contact: Kate McArdle - Customer Service Manager - 0249742064.