CX Service Designer

Job No: CN2818

Location: Newcastle

Employment Status: Full-time

No. of Vacancies: 1

Closing Date: 6 Jun 2022 AEST

• Opportunities like this are rare!
• Fixed-term opportunity until June 2024
• 35-hour week, hybrid working model with optional 9-day fortnight

City of Newcastle (CN) is looking for a dynamic CX Service Designer to champion customer experience across our organisation. Working closely with key stakeholders, you will improve innovation capability and utilise human centred design principles and methodologies to deliver effective CX service design across products, services, and improvement initiatives to optimise both customer and employee experience.

This is a key innovation role that is integral to our CX Transformation, ensuring the successful design/re-design of services and solutions that positively impact on the experience of our internal and external customers.

What’s it like working at the City of Newcastle?

We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city.  We are proud to deliver services valued by our community.  People come first at the City of Newcastle, which means providing employees with meaningful work and capacity for work life balance. As a large local organisation, CN offers opportunity to develop in your current role, grow into future opportunities and reach your full potential.  

What are the benefits?

• 35-hour week with flexible work arrangements including working from home to ensure you can find the right balance between your personal and professional life!
• 3 weeks of personal leave each year
• 4 weeks of annual leave each year
• 17.5% annual leave loading yearly payment
• Paid parental leave for mums and partners
• 2 additional paid Public Holidays
• Additional paid leave days including Health & Wellbeing, NAIDOC, and Community Volunteer leave
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities to ensure you continue to evolve and grow your career ambitions
• Corporate fitness program from as little as $4.30 per week that will give you and your immediate family members access to a wide range of fitness and aquatic centres

Interested to know more?

Find out more about your new career here.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.

CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description.  Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

Application Closing Date: Sunday 5 June 2022.

Remuneration: $109,775.20 + 10% Superannuation for a 35-hour week.

Contact: Deborah Moldrich - Manager Customer Experience - 0249742068.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

At CN we understand the skills and attributes veterans can bring to our organisation and highly encourage veterans to apply for suitable roles.