Digital Services and Innovation Specialist

Job No: CN2351

Location: Newcastle

Employment Status: Permanent, full-time

No. of Vacancies: 1

Closing Date: 7 Dec 2020 AEDT

• Transform online service delivery for Newcastle Libraries.
• Develop and curate digital content for a range of platforms.
• Permanent, full-time role – 35 hours per week.
• Flexible work arrangements available, including flexitime and a 9-day fortnight.

Thriving and rapidly transforming, Newcastle is New South Wales’ second largest city and is located 160km north of Sydney. It offers the perfect lifestyle and career environment.

City of Newcastle (CN) is seeking a forward-thinking Digital Services and Innovation Specialist to join our Libraries and Learning team. Libraries and Learning aim to strengthen the Newcastle community and support the informal learning needs, information and recreation needs of the community. Our vision is to deliver on the Library Strategy and the Community Strategic Plan to provide a world class library and learning service for a smart, liveable and sustainable city. 

In this innovative role, you’ll draw upon your proven digital skills to lead improvement projects that transform the online library user experience. Working across our Library App and other digital channels, you’ll ensure resources are digitally accessible and content is regularly updated. You’ll use your creativity and strong communication skills to develop innovative digital solutions to support library services and will curate digital content and interactive experiences for the community across platforms like our Digital Storywall.

At CN our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs. Due to the COVID-19 pandemic, a mix of onsite and remote working locations can be negotiated with the successful applicant.

The essentials you’ll need:

• Tertiary qualifications in Library and Information Sciences, Communications, Information Technology or another relevant discipline or extensive relevant field/equivalent experience
• Extensive experience in the development and delivery of projects to improve user experience within digital environments
• Extensive experience in Content Management Systems, App content integration and Social Media with the ability to schedule, curate and generate content across a range of digital channels
• Demonstrated ability to undertake web-based content development projects in a range of mediums such as HTML, CSS, etc. with sound knowledge of web accessibility guidelines
• Demonstrated high level verbal and written communication skills, excellent negotiation, and stakeholder engagement skills with the ability to write business documents such as project proposals and business cases
• Time management skills with the ability to determine priorities and manage projects and competing demands
• High level analytical skills to undertaking reporting on a range of data and business intelligence
• Demonstrated supervisory experience within a collaborative team environment
• Current Working with Children Check (or willingness to obtain)

Other valuable skills you may have:

• Experience using Kentico CMS
• Demonstrated capacity to research, plan and implement innovative user centred solutions for the digital environment
• Experience working with video content platforms and integration across digital channels
• Experience working with a range of technology that could be leveraged to enhance customer experience

Sound like the perfect job for you? Apply Now!

City of Newcastle proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity to represent the community of our Local Government Area.

All candidates will be assessed against the selection criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.

You must have the right to live and work in Australia to apply for this job.

To view the full position description please click here.

Application Closing Date: Sunday, 6 December 2020.

Remuneration: $78,352.10 + 9.5% Superannuation for a 35-hour week.

Contact: Briana Elliott – Manager, Digital Services & Innovation – 02 4974 5321.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working With Children and prior employment checks, including relevant disciplinary proceedings, will be conducted on recommended candidates.